Privacy Policy – 99ba Pakistan Gaming Platform

1. Who We Are and What This Policy Covers

This Privacy Policy applies to the 99ba gaming platform, accessible at 99ba.wine. When we say "99ba", "we", "us", or "our", we mean the operators of this platform. When we say "you" or "your", we mean any person who visits the website, registers an account, or uses any service provided through the 99ba platform.

This policy covers all personal information that 99ba collects and processes in connection with your use of the platform. This includes data you provide directly when registering or making transactions, data generated automatically when you browse the site, and data received through our payment processing partners such as JazzCash, Easypaisa, and Raast.

By creating an account on 99ba or using the platform in any way, you acknowledge that you have read and understood this Privacy Policy. If you do not agree with how we handle personal data as described here, please do not use the platform.

2. What Personal Data We Collect

2.1 Information You Give Us Directly

When you register an account or use certain features on 99ba, you provide us with personal information voluntarily. This includes:

• Your full name and date of birth
• Your contact information, including your mobile number
• Your payment details – for example, your JazzCash or Easypaisa account number, or your bank account details for Raast and bank transfer transactions
• Copies of identity documents such as your CNIC, if requested during account verification
• Any information you share when communicating with our support team via live chat

2.2 Information Generated Automatically

When you visit 99ba, certain technical data is collected automatically through your browser and device. This includes:

• Your IP address and approximate geographic location based on that IP
• Device type, browser version, and operating system
• Pages visited on the site, time spent on each page, and navigation paths
• Session start and end times
• Referral source – how you arrived at the site

2.3 Transaction and Gaming Data

We record all deposits, withdrawals, bets placed, games played, bonus claims, and account balance changes associated with your account. This transaction data is essential for operating the platform and for resolving any payment or account disputes.

3. Why We Collect Your Data – Purposes of Processing

We only collect personal data for specific, legitimate purposes. The table below explains the main purposes for which your data is used and the legal basis under which we process it:

4. How We Share Your Data

99ba does not sell your personal data to any third party, ever. We do share data with a limited set of trusted partners where necessary to operate the platform, and only to the extent required for the specific purpose.

4.1 Payment Partners

To process your deposits and withdrawals in PKR, we share necessary transaction data with our payment processing partners. For Pakistani players, these include JazzCash, Easypaisa, Raast, and banking partners for bank transfer and card transactions. These partners receive only the data required to execute and verify your transaction and are bound by their own privacy and security obligations.

4.2 Technology and Infrastructure Providers

We use trusted technology vendors to host our platform, manage server infrastructure, and support platform analytics. These vendors process data on our behalf under strict data processing agreements. They do not have the right to use your data for their own purposes.

4.3 Game Content Providers

Some game categories on 99ba, including fish games and live casino content, are powered by third-party game studios. These studios may receive limited session and gameplay data necessary to deliver the game experience and verify RNG compliance. No financial or identity data is shared with game studios beyond what is technically required.

4.4 Legal and Regulatory Disclosure

We may disclose personal data if required to do so by a valid legal process, court order, or where we believe in good faith that disclosure is necessary to protect the safety and security of our users or to prevent fraud and illegal activity.

5. Data Retention – How Long We Keep Your Information

We retain personal data for as long as your account remains active and for a reasonable period thereafter to meet legal and operational requirements. Specifically:

• Account data is retained for the duration of your account and for a minimum of five years after account closure for fraud prevention and dispute resolution purposes.
• Transaction records including all PKR deposits and withdrawals are retained for a minimum of five years in line with standard financial record-keeping obligations.
• Identity verification documents such as CNIC copies are retained only for the period necessary to complete verification and comply with applicable requirements, after which they are securely deleted.
• Support chat records are retained for up to two years to help us resolve any recurring issues and improve support quality.
• Automatically collected browsing data is typically retained in aggregated or anonymised form for platform analytics purposes and is not linked to individual identities after 12 months.

When data is no longer required and there is no legal basis for continued retention, it is securely deleted or anonymised in a way that makes it impossible to link back to you as an individual.

6. Cookies and Tracking Technologies

99ba uses cookies and similar tracking technologies to make the platform work properly, to remember your preferences, and to understand how players use the site so we can improve the experience.

We use three categories of cookies:

• Essential Strictly Necessary Cookies – These are required for the platform to function. They handle session management, login state, and security. You cannot opt out of these cookies and still use the platform.
• Analytics Analytics Cookies – These help us understand which pages are visited most, where players drop off, and how the platform is navigated. Data is collected in aggregated form and does not identify you personally.
• Functional Functional Cookies – These remember your preferences such as language settings and help us personalise your experience on return visits.

You can manage non-essential cookies through your browser settings. Disabling analytics or functional cookies will not stop you using the platform but may affect how certain features behave during your session.

7. Data Security

Protecting your data is a core responsibility we take seriously. The 99ba platform uses SSL (Secure Sockets Layer) encryption across all pages, which means that all data transmitted between your device and our servers is encrypted in transit. The padlock icon in your browser confirms this is active every time you visit the site.

Beyond transmission security, we apply the following measures to protect stored data:

• Access to personal data within our organisation is restricted to staff who need it to perform their role.
• Payment data is handled through certified payment processing partners and is not stored in its full form on 99ba servers.
• Identity verification documents are processed in secure, access-controlled environments and deleted after use.
• Our infrastructure undergoes regular security reviews and vulnerability assessments.
• Account passwords are stored in hashed form – even our own team cannot read your password.

No system can guarantee absolute security and we encourage you to keep your own account credentials secure. If you suspect your account has been accessed without your permission, contact our support team immediately through the live chat in the platform.

8. Your Rights Over Your Personal Data

You have meaningful rights over the personal data 99ba holds about you. These include:

• Right of Access: You can request a copy of the personal data we hold about you at any time. We will respond within a reasonable timeframe.
• Right to Rectification: If any personal data we hold about you is inaccurate or incomplete, you have the right to request a correction. You can update basic account details directly from your account settings, or contact support for changes that require verification.
• Right to Erasure: In certain circumstances you may request deletion of your personal data. Where we are required to retain data for legal or fraud prevention reasons, full erasure may not be possible, but we will delete everything that we are not legally obligated to keep.
• Right to Restrict Processing: You can ask us to limit how we use your data in certain situations, for example while a data accuracy dispute is being resolved.
• Right to Data Portability: You can request a copy of the personal data you provided to us in a structured, commonly used format so you can transfer it elsewhere if you choose.
• Right to Withdraw Consent: Where we rely on your consent to process data – such as for promotional communications – you can withdraw that consent at any time. Withdrawal does not affect the legality of any processing carried out before you withdrew consent.
• Right to Object: You can object to processing based on our legitimate interests. We will stop that processing unless we can demonstrate compelling grounds that override your rights.

To exercise any of these rights, contact our customer support team through the live chat available inside the 99ba platform. We do not require you to fill in a formal form – a clear message describing your request is sufficient. We will acknowledge your request promptly and respond fully within a reasonable period.

9. Children's Privacy

99ba is strictly an 18+ platform. We do not knowingly collect, process, or retain personal data from anyone under the age of 18. Age verification checks are carried out as part of the registration and account management process. If we become aware that a user is under 18, the account will be suspended immediately and any personal data associated with that account will be deleted as soon as reasonably practicable, except where retention is required to process a refund or comply with a legal obligation.

If you are a parent or guardian and believe your child has registered an account on 99ba, please contact our support team immediately so we can investigate and take appropriate action.

10. Responsible Gaming and Data Use

99ba uses gaming activity data to monitor for signs of problem gambling behaviour. This is done in the interest of player welfare. If our systems or support team identify patterns that may suggest a player is struggling – such as significant increases in deposit frequency or extended high-loss sessions – we may reach out to offer responsible gaming tools or information.

This monitoring is carried out as a protective measure and is not used for any marketing or commercial profiling purposes. Players can take proactive control through our responsible gaming tools including deposit limits, session reminders, and self-exclusion. Full details are available on the Responsible Gaming page.

11. Marketing Communications

With your consent, 99ba may send you information about promotions, bonuses, new game releases, PSL cricket betting events, and other platform updates. You can opt in to marketing communications during registration or from your account notification preferences at any time.

You can opt out of marketing messages at any time by updating your notification preferences in your account settings or by informing the support team. Opting out of marketing communications will not affect essential account notifications such as transaction confirmations and security alerts.

We do not share your contact details with any third party for marketing purposes. All promotional messages you receive will come from 99ba only.

12. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in how we operate, improvements to our data practices, or changes in applicable requirements. When we make changes, the "Last Updated" date at the top of this page is revised.

For significant changes, we will make reasonable efforts to notify registered players through their account notification settings or registered contact details before the change takes effect. Your continued use of the platform after a policy update constitutes your acknowledgement of the revised policy.

We recommend visiting this page periodically so you are always aware of the current version of our Privacy Policy.

13. Contact Us About Privacy

If you have any question, concern, or request related to this Privacy Policy or the personal data 99ba holds about you, our support team is available 24 hours a day, seven days a week. The fastest way to reach us is through the live chat inside the platform.

You can also find our contact details in the footer of this page. We are committed to handling all privacy-related enquiries promptly and with the seriousness they deserve. Pakistani players can expect support in clear English, with full understanding of local payment contexts including JazzCash, Easypaisa, and Raast.